General

A German customer from our retail network has specific customization requests for a small quantity, including modifications to the tires, front fork, brakes, and other components based on our city electric bike.

Challenge

The customer has specified the need for a softer shock absorber, a switch to 26-inch wide tires, and improved braking performance.

Result

Upon receiving the goods, the customer expressed high satisfaction with the professionalism and reliability of our products. They actively promoted the items, leading to excellent sales outcomes.

How we did it

As per the customer's request, we upgraded the front fork to a softer and more comfortable shock-absorbing version, switched to wider 26-inch tires for an enhanced riding experience, and installed an improved braking system. Following thorough testing, the performance now aligns with the customer's desired specifications.